Mediocre customer service is killing small New Zealand business and I am so excited!
by Pauline Meredith-KingThe answer is so simple: Plan, Plan, Plan.
Having recently returned to work after a few days break I find myself reflecting on the level of customer service I received in many businesses around the Country – and I am so damn excited!
The opportunity to remove mediocre customer service and deliver an exceptional experience is a “Recipe for Money in the Bank” and the really exciting news is that it doesn’t need a large monetary investment by the Business Owner to do just that!
What it needs is Business Owners, Managers and Supervisors with open minds that have;
- An inspired vision to be ‘Better than the Rest’,
- A compelling case for why they do what they do and
- The ability to choose, train, manage, grow and acknowledge great staff.
It’s all about the business vision and the individuals that make up the Team. The bigger the Dream the more important the Team!
The exciting bit is that the results will be immediate, the news will travel like a virus and people will flock to the experience on offer.
So, if businesses are not prepared to stand out if they are not prepared to strive to provide better customer service than the rest if they don’t want to grow business income; why are they in business? They will slowly lose market share and income will dry up.
What do we need to do to be “Better than the Rest” which will guarantee us Business success in 2013?
The answer is so simple: Plan, Plan, Plan.
It’s all about having a strong written Vision that we constantly refer to – we need to know what this journey to excellence looks like for us and our business. We need to get out of the fog and get really clear about all our Business activities. We need to know the Why we do what we do. What is our compelling cause? What are our Drivers?
Once we know these things “Where we are going and How we are going to get there” can be formulated using sound best practice principles.
To transition from a mediocre business to an exceptional customer service business is a journey of self-discovery, reward and improved profits. How much do you as a Business Owner, Manager or Supervisor want this? More importantly, what are you going to do today about achieving exceptional customer service?
Having recently returned to work after a few days break I find myself reflecting on the level of customer service I received in many businesses around the Country – and I am so damn excited!
The opportunity to remove mediocre customer service and deliver an exceptional experience is a “Recipe for Money in the Bank” and the really exciting news is that it doesn’t need a large monetary investment by the Business Owner to do just that!
What it needs is Business Owners, Managers and Supervisors with open minds that have;
- An inspired vision to be ‘Better than the Rest’,
- A compelling case for why they do what they do and
- The ability to choose, train, manage, grow and acknowledge great staff.
It’s all about the business vision and the individuals that make up the Team. The bigger the Dream the more important the Team!
The exciting bit is that the results will be immediate, the news will travel like a virus and people will flock to the experience on offer.
So, if businesses are not prepared to stand out if they are not prepared to strive to provide better customer service than the rest if they don’t want to grow business income; why are they in business? They will slowly lose market share and income will dry up.
What do we need to do to be “Better than the Rest” which will guarantee us Business success in 2013?
The answer is so simple: Plan, Plan, Plan.
It’s all about having a strong written Vision that we constantly refer to – we need to know what this journey to excellence looks like for us and our business. We need to get out of the fog and get really clear about all our Business activities. We need to know the Why we do what we do. What is our compelling cause? What are our Drivers?
Once we know these things “Where we are going and How we are going to get there” can be formulated using sound best practice principles.
To transition from a mediocre business to an exceptional customer service business is a journey of self-discovery, reward and improved profits. How much do you as a Business Owner, Manager or Supervisor want this? More importantly, what are you going to do today about achieving exceptional customer service?
Mediocre customer service is killing small New Zealand business and I am so excited!
by kamarty | Apr 11, 2018 | Uncategorized
The answer is so simple: Plan, Plan, Plan.
Having recently returned to work after a few days break I find myself reflecting on the level of customer service I received in many businesses around the Country – and I am so damn excited!
The opportunity to remove mediocre customer service and deliver an exceptional experience is a “Recipe for Money in the Bank” and the really exciting news is that it doesn’t need a large monetary investment by the Business Owner to do just that!
What it needs is Business Owners, Managers and Supervisors with open minds that have;
- An inspired vision to be ‘Better than the Rest’,
- A compelling case for why they do what they do and
- The ability to choose, train, manage, grow and acknowledge great staff.
It’s all about the business vision and the individuals that make up the Team. The bigger the Dream the more important the Team!
The exciting bit is that the results will be immediate, the news will travel like a virus and people will flock to the experience on offer.
So, if businesses are not prepared to stand out if they are not prepared to strive to provide better customer service than the rest if they don’t want to grow business income; why are they in business? They will slowly lose market share and income will dry up.
What do we need to do to be “Better than the Rest” which will guarantee us Business success in 2013?
The answer is so simple: Plan, Plan, Plan.
It’s all about having a strong written Vision that we constantly refer to – we need to know what this journey to excellence looks like for us and our business. We need to get out of the fog and get really clear about all our Business activities. We need to know the Why we do what we do. What is our compelling cause? What are our Drivers?
Once we know these things “Where we are going and How we are going to get there” can be formulated using sound best practice principles.
To transition from a mediocre business to an exceptional customer service business is a journey of self-discovery, reward and improved profits. How much do you as a Business Owner, Manager or Supervisor want this? More importantly, what are you going to do today about achieving exceptional customer service?
Having recently returned to work after a few days break I find myself reflecting on the level of customer service I received in many businesses around the Country – and I am so damn excited!
The opportunity to remove mediocre customer service and deliver an exceptional experience is a “Recipe for Money in the Bank” and the really exciting news is that it doesn’t need a large monetary investment by the Business Owner to do just that!
What it needs is Business Owners, Managers and Supervisors with open minds that have;
- An inspired vision to be ‘Better than the Rest’,
- A compelling case for why they do what they do and
- The ability to choose, train, manage, grow and acknowledge great staff.
It’s all about the business vision and the individuals that make up the Team. The bigger the Dream the more important the Team!
The exciting bit is that the results will be immediate, the news will travel like a virus and people will flock to the experience on offer.
So, if businesses are not prepared to stand out if they are not prepared to strive to provide better customer service than the rest if they don’t want to grow business income; why are they in business? They will slowly lose market share and income will dry up.
What do we need to do to be “Better than the Rest” which will guarantee us Business success in 2013?
The answer is so simple: Plan, Plan, Plan.
It’s all about having a strong written Vision that we constantly refer to – we need to know what this journey to excellence looks like for us and our business. We need to get out of the fog and get really clear about all our Business activities. We need to know the Why we do what we do. What is our compelling cause? What are our Drivers?
Once we know these things “Where we are going and How we are going to get there” can be formulated using sound best practice principles.
To transition from a mediocre business to an exceptional customer service business is a journey of self-discovery, reward and improved profits. How much do you as a Business Owner, Manager or Supervisor want this? More importantly, what are you going to do today about achieving exceptional customer service?